FAQs

Please reach out to customer service through the chat window in the bottom right corner of the screen to get quick response times during our operating hours or fill out the Contact Us form to receive a response within 1-2 business days.

No. However, with a customer account protected by a username and password of your choosing, you would be able to view your order history and the status for any current orders recently placed.

Just click the 'Forgot Password?' link on any login screen and follow the steps to reset your password.

Rotomaster offers complete turbocharger assemblies, turbo components and service kits for diesel and gas-powered cars and trucks. We design and manufacture brand-new turbos, as well as reverse-engineer and remanufacture used genuine Original Equipment parts.

Rotomaster also offers turbochargers in the heavy-duty, industrial and power sports markets through other distribution channels.

Please fill out our Technical Support form, and we will get back to you within 1-2 business days.

1 year Warranty. For information on returning products within warranty, click here

Accepted forms of payment are all major credit & debit cards: Visa, Mastercard, American Express, Discover.

We collect sales tax for almost all states to comply with current tax laws and regulations. The amount of sales tax depends on the rates for the shipping address.

There are a few ways to find this: Locate the confirmation emails received from Rotomaster following your order from Rotomaster.com, log into your account and “Order History” will display on the first page, or locate the line item of the order in question.

Rotomaster.com can ship to the 50 US States and the District of Columbia. If you’re located outside of this area and are interested in our products, please call 1-888-596-9899 or fill out the Contact Us form.

3-5 days after shipment to the contiguous 48 states within the United States. Please see our Shipping Policy for more information.

You will be sent an email to the e-mail address supplied during checkout with a tracking number.

We’re happy to help! If you do not receive the order within 2 days after the estimated delivery time, please reach out to our customer service team with your applicable order number either by using, calling 1-888-596-9899 or filling out the Customer Support form

Please review the policy here.